News and reports

Read more about our February 2019 Board meeting in public.

What’s it like when you need to find information and support for your loved one with dementia? Take a look at our findings.

Read more about our November 2018 Board meeting in public.

The reports from 4 dental practices we visited using our legal power to Enter and View.

Following a recent inspection by the Care Quality Commission (CQC) which rated Stockwell Lodge Medical Centre as ‘inadequate’, we were asked by NHS commissioners to work with them and the Practice to help improve its rating and service.

West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here.

Read more about our August 2018 Board meeting in public.

It is Annual Report time, and a chance to reflect on another positive and achieving year. This report portrays an exciting picture of the wide range of activities and achievements over the last 12 months.

Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

Read more about our May 2018 Board meeting in public.

The reports from 6 dental practices we visited using our legal power to Enter and View.

This Privacy Statement outlines our data processing practices when we are carrying out our role as the local independent champion for people who use health and social care services.