Visits to Care Homes in Hertfordshire - Phase 3
Our reports are public documents and we share them with the commissioners and providers of the service we are visiting. We also share them with the Care Quality Commission (CQC) and Healthwatch England.
During 2014 to 2017 we ran a project to look at the quality of life of individuals living in care homes in respect of environment, leisure and services, digital inclusion and food and drink. We also wanted to see if NICE guidelines that recommend that older people in care homes are given support and opportunities to express themselves as individuals were being considered.
Phase 3 is the final phase of a rolling programme of care home visits.
What we found
Phase 3 visits confirmed many of our findings from our Phase 1 and 2 visits around digital inclusion and the environment, though there were some excellent examples of dementia friendly décor and patient centred activities in some homes. Residents we spoke to felt respected and cared for.
We made recommendations for improvement in each of the homes we visited.
What changed as a result of our visits
- More adaptations to make the homes dementia friendly such as orientation clocks, activity boards, signage and colour contrasting of internal décor.
- Carpets replaced in one home as well as additional internal and external repairs.
- Enhancement of the activities programme to meet the varying needs of individuals in some homes.
- Refurbishment plans of some care homes incorporating recommendations from our reports.
Visit Reports
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