For 3 weeks at the end of June into July when we basked in a long hot summer, a number of our volunteers were busy completing mystery shopping telephone calls to Herts Help to test out the triaging system for the AGE UK Hertswise Dementia Services.
Several members of our team recently attended the Healthwatch East of England Regional Conference. The event provided an opportunity to network and chat with team members from other Healthwatch in the region.
#ItStartsWithYou campaign launches in Hertfordshire with three stories. Healthwatch Hertfordshire today launches a campaign to encourage people across the country to share their experiences to help make health and care better for their community.
The Princess Alexandra Hospital) in Harlow serves our East Herts residents. Last October they invited our Enter and View team into the hospital to carry out a visit and this year they invited us back to see how the environment has changed.
It’s that time of year again: National Volunteers Week. Organisations across the UK will be taking this opportunity to thank the many volunteers that make such great contributions to their work.
A range of health services recently published their Annual Quality Accounts and these were scrutinised by the Health Scrutiny Committee on Thursday 15th March.
Following a phone call from a member of the public, Healthwatch Hertfordshire were surprised to learn that a GP surgery was denying the MMR vaccination to an adult who had not yet received it.
Another day, another fantastic Enter & View visit. On Wednesday the 7th March a team of Enter and View volunteers were at the Lister Hospital checking out patient experience.