News and reports

During the first lockdown, we celebrated the NHS and others who put their own health at risk to deliver what services they could. However, there have been challenges and concerns raised about how patients have been affected.

Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

It’s survey time!

COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

We have been working with Herts County Council to find out what people with learning disabilities, their carers and support workers think about Annual Health Checks. The response was fantastic and our report is now available.

Annual Health Checks for people with learning disabilities were being missed, or not done properly by local GP’s. This is how we helped.

Read more about our August 2020 Board meeting in public. Our Board members reviewed and signed off our new Strategy for 2020 – 24 and looked at the highlights of our achievements based on information from contract monitoring returns in 2019-20.

The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

As dental practices reopen you will encounter changes such as dentists and nurses dressed head to toe in full PPE. There is an even greater emphasis now on ensuring safe and effective measures to stop the spread of infections including Covid-19.

National Voices, Traverse, PPL and Healthwatch England put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

This policy and procedure outlines: what Enter & View is, how Healthwatch Hertfordshire plans its visits, and how Authorised Representatives should conduct the visit. It also includes information on our statutory powers to do this.

Healthwatch Hertfordshire CEO Geoff Brown reflects on learning from the pandemic from a Healthwatch and patient perspective during an eventful year.