1. Joining up services in East and North Herts – One year on

    News -

    It's nearly a year since we launched a Community Assembly for the East and North Herts Health and Care Partnership (ENHHCP) with our first meeting in September 2021. Find out more about our work so far.

  2. Tackling mental health and substance misuse together

    News -

    If you need support with drugs or alcohol and your mental health, read on to find out how you can access help.

  3. Local healthcare needs to tackle discrimination, say Black and Asian communities

    News -

    Our ground-breaking Hertfordshire research has found that up to 45 per cent of Black and Asian respondents felt they had been discriminated against in a healthcare setting, with many believing this was because of their ethnicity.

  4. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

    Report -

    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  5. Feeling Good Week 2023 - Applications are open!

    News -

    Feeling Good Week is a Hertfordshire-wide event that encourages schools and the wider community to promote children and young people’s emotional wellbeing by raising awareness of mental health and showing where help can be found within communities.

  6. How does the NHS in England work and how is it changing?

    Advice and Information -

    Big changes have been happening across England's health and care system.

  7. How worried are you about the Cost of Living crisis?

    News -

    Rising bills, food, and the general Cost of Living is hitting people hard. We are working with Hertfordshire County Council to understand what impact this is having, so we can better help you cope during the winter and beyond.

  8. Do you need support with the Cost of Living or help keeping warm this winter?

    News -

    Across Hertfordshire, there are a range of services that can help with financial pressures, paying bills, providing food, family concerns, care of older people and more.

  9. The rising Cost of Living is hitting Hertfordshire residents hard - here’s what you’ve told us.

    News -

    Hertfordshire residents say they are using less heating, eating fewer meals and becoming increasingly worried, according to early findings from our Cost of Living survey.

  10. NHS Talking Therapies

    Advice and Information -

    NHS Talking Therapies for anxiety and depression is the new name for Improving Access to Psychological Therapy (IAPT) mental health services.

  11. Hertfordshire Trust first with new app for victims of domestic abuse

    News -

    Hertfordshire Partnership University NHS Foundation Trust (HPFT) is the first NHS Trust in England to launch a domestic abuse app, which will enable staff to quickly refer victims of domestic abuse for free support and legal advice.

  12. What you've been telling us about local services

    News -

    Access to GPs and dentists, along with issues relating to hospitals and mental health care, are the top concerns you've been sharing with us over the past six months through our Signposting service.

  13. Listening to you helped us improve local health and care - our Annual Report 2022/23

    News -

    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  14. 9 in 10 Herts residents have been affected by Cost of Living

    News -

    Our latest report - Cost of Living Crisis: The Impact on Hertfordshire Residents - reveals 6500 residents who responded to our survey have felt the impact of rising costs.

  15. Specific groups in Hertfordshire have been disproportionately affected by the Cost of Living Crisis

    News -

    Our report - Cost of Living Crisis: The Impact on Hertfordshire Residents - found that certain sectors of society have been disproportionately impacted by rising costs.

  16. Cost of Living Crisis: Impact on Hertfordshire Residents

    Report -

    In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

  17. Annual Report 2022/23 - Listening to you helped us improve local health and care

    Report -

    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  18. Many carers need greater support from their GPs

    News -

    GP practices are a crucial contact point for carers - and the people they care for - yet our recent research showed some local carers often felt alone, unsupported and had to put their own needs aside.

  19. Shared Care Record - Connecting health and care information

    Advice and Information -

    The Hertfordshire and West Essex Shared Care Record connects GP practices, hospitals, hospices, out-of-hours/community/mental health services and adult social care information for health professionals.

  20. Calls for Autism Health Checks across Hertfordshire

    News -

    Autism Health Checks are being piloted in Hertfordshire and our latest research shows strong support to extend the programme County-wide, improving healthcare for those who may find it challenging to access GPs.

  21. What should I do if I’m unwell or need help over the festive period?

    News -

    It can be difficult to know who to contact and what to do if you are unwell or struggling at this time of year. Here you’ll find a list of services that can help and when best to contact them.

  22. Cost of Living Crisis: The Impact of our Research

    News -

    As a direct result of our Cost of Living research, local mental health services have teamed up with Hertfordshire County Council’s Money Advice Unit to provide help for those struggling financially and emotionally.

  23. Cost of Living Research Shortlisted for National Award

    News -

    Healthwatch Hertfordshire has been shortlisted for a national award for its Cost of Living research, which has led to local mental health services teaming up with money advice specialists to help those struggling both financially and emotionally.

  24. Cost of Living Research receives National Accolade

    News -

    Healthwatch Hertfordshire has been commended nationally for its Cost of Living research, which led to local mental health services teaming up with money advice specialists to help those struggling both financially and emotionally.

  25. Herts Trusts achieve Veteran Aware accreditation

    News -

    Two Hertfordshire NHS Trusts have earned Veteran Aware accreditation, recognising their expertise in addressing the needs of the Armed Forces Community when providing community-based healthcare services.

  26. Making Research Inclusive for All

    News -

    Work to achieve our ambition of making research more inclusive, accessible and diverse continues, with completion of a second phase of work engaging with local communities about their views on NHS research.

  27. By listening to you, local services are making improvements – our Annual Report 2023/24

    News -

    During the past year, we have continued to involve communities in our work, tackled key health and social care issues and kept our focus on making care fairer.

  28. Hertfordshire residents reveal serious gambling harms

    News -

    Local people affected by gambling – either directly or indirectly – have described the issue as “everywhere” and “inescapable”, leading to devastating impacts on finances, society and health.

  29. Confidentiality Policy

    Report -

    This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

  30. Customer Care Standard Policy and Process

    Report -

    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  31. Equality, Diversity & Inclusion Policy

    Report -

    This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

  32. Privacy Statement

    Report -

    This Privacy Statement outlines our data processing practices when we are carrying out our role as the local independent champion for people who use health and social care services.

  33. Values & Behaviours Policy

    Report -

    This policy sets out our values and provides an understanding of their application within the organisation.

  34. Complaints Policy

    Report -

    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  35. Healthwatch Board Meeting in Public - 15th April 2013

    Report -

    Read more about our April 2013 Board meeting in public.

  36. Healthwatch Board Meeting in Public - 20th May 2013

    Report -

    Read more about our May 2013 Board meeting in public.

  37. Healthwatch Board Meeting in Public - 17th June 2013

    Report -

    Read more about our June 2013 Board meeting in public.

  38. Healthwatch Board Meeting in Public - 15th July 2013

    Report -

    Read more about our July 2013 Board meeting in public.

  39. Healthwatch Board Meeting in Public - 19th August 2013

    Report -

    Read more about our August 2013 Board meeting in public.

  40. Healthwatch Board Meeting in Public - 16th September 2013

    Report -

    Read more about our September 2013 Board meeting in public.

  41. Healthwatch Board Meeting in Public - 21st October 2013

    Report -

    Read more about our October 2013 Board meeting in public.

  42. Healthwatch Board Meeting in Public - 16th December 2013

    Report -

    Read more about our December 2013 Board meeting in public.

  43. Healthwatch Board Meeting in Public - 17th February 2014

    Report -

    Read more about our February 2014 Board meeting in public.

  44. Healthwatch Board Meeting in Public - 14th April 2014

    Report -

    Read more about our April 2014 Board meeting in public.

  45. Healthwatch Board Meeting in Public - 16th June 2014

    Report -

    Read more about our June 2014 Board meeting in public.

  46. Healthwatch Board Meeting in Public - 27th April 2015

    Report -

    Read more about our April 2015 Board meeting in public.

  47. Healthwatch Board Meeting in Public - 15th June 2015

    Report -

    Read more about our June 2015 Board meeting in public.

  48. Healthwatch Board Meeting in Public - 17th August 2015

    Report -

    Read more about our August 2015 Board meeting in public.